Contact Us

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The iceandwine.com team welcomes your emails and calls. We're passionate about our products and look forward to answering your questions about anything we sell. We handle quite a bit of calls during the day and recommend email for the quickest response time. Don't be discouraged if you reach our voicemail. Please be sure to leave a detailed message with your contact info so the right person can return the call. Every call is important and will be returned on a very timely basis

To contact sales support or if you have product inquiries, please call us toll-free at 1-866-777-7177.

PURCHASE ORDERS:
We currently accept official purchase orders from schools and government agencies including the armed forces. Other purchase orders may be considered. Please contact us to discuss in greater detail or fax your order to 212-202-5086.

SERVICE INQUIRIES:
While the products we sell have proven to be very reliable, from time to time one of those products might underperform of simply fail. Here is a list of contacts for you to help speed up the warranty process.

For Danby Service, please cut and paste the following link:
http://danby.com/locator.php?type=service

For FranklinChef service, please click here

For Leer Merchandiser Service, please cut and paste the following link:
http://www.leerlp.com/contact.html

For Manitowoc service, please cut and paste the following link:
http://www.manitowocfsg.com/locator/locator.asp

For Scotsman service, please cut and paste the following link:
http://scotsman-ice.com/?xhtml=xhtml/sct/us/en/general/locateservicingdealer.html

For Ice-o-Matic service, please cut and paste the following link:
http://iceomatic.com/Service-and-Support/How-To-Get-Service/

For Hoshizaki service, please cut and paste the following link:
http://www.hoshizakiamerica.com/techsupport/hcsr.asp

For Bluestone Appliance service, please cut and paste the following link:
http://www.bluestoneappliance.com/servicemodels

If you have any trouble with service, you may always contact us and will be happy to assist.