IceandWine.com is dedicated to the proposition that luxury appliances and fair deals are for everyone, and that all of the people deserve excellent customer service all of the time. Our New York City-based team brings decades of experience in commercial foodservice equipment, housewares / kitchen electrics and white goods, and internet marketing. We are specialists in:
- Ice makers, wine cellars, and specialty and compact refrigerators
- For both indoor and outdoor use, all year round
- High quality, innovative products, attentive customer service
We are completely committed to making this website your destination of choice for the products you want today, and promise you many more exciting products for enhancing life's finer pleasures for years to come.
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The iceandwine team invites you to contact us with any questions. We're fanatical about our products and look forward to bringing you everything about the world of Ice and Wine....and more.
To contact Customer Service, please click here to send us an e-mail or call us toll-free at 1-866-777-7177 |
RETURN POLICY |
Customer Satisfaction is our #1 Priority
We strive to bring you the latest and greatest products in the market at competitive prices. If you are not completely satisfied with your purchase, you can return an item within 30 days from the shipping date. We will gladly exchange the item or issue a full refund of the merchandise total. All returns or exchanges must be unused, in their original box and include packing material, manuals and all accessories.
To initiate a return, please let us know by phone or email and we send you a quote for the return shipping charge for your approval. Once you agree, we will issue a return authorization code (RMA) and initiate a pickup. The item must be unused with all its original material and in its original box. Once received at the warehouse, inspected and approved, we will issue a refund to you in full within 30 days less all shipping and credit card charges (if applicable). We do not charge restocking fees.
Damaged Merchandise
Please report damaged merchandise upon receipt to the shipper and to us within 24 hours of receipt. IceandWine will cover the cost of replacement. To initiate a return or exchange, please call us at 1-866-777-7177 or email us by clicking here.
Warranty Coverage
Please review each individual item description for warranty coverage. If the item you purchased from iceandwine.com is not functioning properly after installation and under normal use, please contact us or the manufacturer directly in order to initiate a service request. Warranty coverage is provided by the manufacturer of each product we sell to ensure the most qualified technicians will be inspecting and repairing your product. If for some reason the factory authorized technician cannot repair you product, it will be replaced at no cost to you. Returns are handled on a case-by-case basis only after the authorized technician approves a replacement.
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